• Why would I choose propane over electricity for my appliances and for heating my home?
• I smell gas, what do I do?
• Why isn’t my tank filled to 100 percent capacity?
• Is propane safe to use in my home?
• Is propane dangerous to the environment?
• How can I be sure I’m handling the use of propane gas properly in my home?
• Is propane really a convenient fuel?
• Who uses propane?

Why would I choose propane over electricity for my appliances and for heating my home?

According to the U.S. Department of Energy, it could cost up to twice as much to operate your range, water heater, dryer or furnace with electricity than with propane gas. Propane gas furnaces and heaters provide more consistent warm air throughout your home at a lower cost than electric heat pumps and have a longer average life span of 20 years, compared with electric heat pumps’ 12-year average life span.

Do you have 24 hour service?

Yes. We provide 24 hours service. In the event of an emergency after normal business hours, call the office and you will receive a message giving you up-to-date numbers for on-call employees. If the cause for the emergency is due to a failure in our equipment or service, the service call is free. If another cause is determined, there will be a charge for time and material.

How often will my tank be filled?

When you become a customer, we will provide you propane service your way, but the most economical is to be placed on an automatic delivery system. The frequency that your tank is filled, will depend on your propane gas needs; (i.e. Cooking and hot water customers are filled year-round, while heating customers are filled September-April). Make sure you let us know if you add an appliance, so that we can better serve you.

I smell gas, what do I do?

If you smell gas in the house and have checked all pilots to be sure that they are lighted, immediately follow these procedures:

1. Extinguish all smoking materials and any other open flames.
2. Do not operate switches, appliances, or thermostats. A spark from one of these could ignite the gas.
3. Get everyone outside and away from the building.
4. Shut off the gas supply at the tank.
5. Call your local Customer Service Center from a neighbor’s phone.
6. Stay outside and leave the gas off until the leak has been found and fixed.
7. Let one of our Service Technicians relight your appliance.

Why isn’t my tank filled to 100 percent capacity?

Your propane fuel is delivered and stored in liquid form. Propane liquid, for example, will expand over 17 times as much as water over the same temperature increase. As a result, tanks are filled to about 80-85% of their capacity. This leaves space above the liquid which allows the LP-gases to expand freely due to changes in temperature.

Is propane safe to use in my home?

Propane is a safe fuel to use in your home and business. Propane has a narrow range of flammability and cannot be ingested like gasoline or alcohol fuels because it is released as a vapor from a pressured container. In addition, award-winning preventive maintenance programs like GAS Check® (Gas Appliance System Check) ensure that homeowners understand how to properly maintain their propane appliances and enjoy a healthy, safe environment.

Is propane dangerous to the environment?

No. Propane is an approved, alternative clean fuel listed in the 1990 Clean Air Act and the National Energy Policy Act of 1992. Propane is one of the cleanest burning of all alternative fuels; new propane-fueled vehicles can meet the very tough Ultra-Low Emission Vehicle (ULEV) standards, and one model even meets the Super Ultra-Low Emission Vehicle (SULEV) standards. Propane is also nontoxic, so it’s not harmful to soil or water.

How can I be sure I’m handling the use of propane gas properly in my home?

NPGA has developed a comprehensive maintenance program called GAS Check® (Gas Appliance System Check), in which trained technicians inspect propane systems and appliances in homes to ensure they are running safely and efficiently. The program also educates homeowners on the proper maintenance of propane appliances and how to handle propane safely.

Is propane really a convenient fuel?

Yes. Propane is stored in portable tanks, so it can be used in areas beyond the natural gas mains. When used in vehicles, propane is also easily replenished and refuels at 10 gallons to 12 gallons per minute, similar to gasoline. More than 10,000 propane refueling sites are available across the country.

Who uses propane?

Propane is a trusted and reliable energy source that is used by millions of Americans each day. It fulfills energy needs by burning cleanly and efficiently, giving consumers more value for their energy dollar. People use propane in or outside their homes for furnaces, water heaters, air conditioners, outdoor grills and appliances; on farms; for industrial uses such as forklifts and fleet vehicles; and in millions of commercial establishments, including restaurants and hotels that depend on propane for heating, cooking and other uses.

No more surprise bills - Whether you need multiple fuel deliveries in a month, or the cost of fuel
rises, your bill remains the same month after month.

Automatic deliveries – As a Levelpay customer you don’t have to worry about your delivery schedule or running out of fuel. Our delivery system determines when you need a delivery and the driver is dispatched.

Bonus discounts - You can receive a $.05/gallon discount on your heating fuel from August 1
until June 30 of the following year.

Payment options - Pay by cash or check, or have payments drafted automatically from your
checking account. You can also choose to charge your major credit card.

About Level Pay (Adobe PDF)

With six local offices serving central and southside Virginia, personal service is never far from your home.

We’re Davenport Energy. And we’re ready for you.